Support Center

Yes. SIS works with customers and manufacturers to develop new system integrations, and we are constantly expanding our library of integrations to enhance the capabilities of our software, harness new technologies, and help customers leverage the full power of their system. Please contact us if you’re interested in a new integration or interface.

You can make an enhancement or feature suggestion by emailing sales@securitysoftware.com.

Yes. SIS has been granted and maintains Authority to Operate (ATO) Accreditation from the U.S. Department of Defense, which means our software is approved and trusted to operate on U.S. Department of Defense networks.

We’d love to hear more about your business and how we can work together. Please contact us for inquiries about becoming a partner.

After-hours emergency support is available for systems that have a 24-hour support agreement and are experiencing a critical system-down emergency. In the event of an emergency system outage outside of our regular support hours, submit your request via our 24/7 support request form.

If your request is non-critical, please contact our support team during regular support hours (Monday-Friday, 9:00 am ET to 6:00 pm ET).

You may request help from our support team in one of the following ways:

• Submit your request through our support request page.
• Call (407) 345-1550 during support hours.
• Email sistech@securitysoftware.com

You may upgrade to an enhanced support plan by contacting sales@securitysoftware.com.

Please contact AR@securitysoftware.com if you have a billing question, need help with an invoice, or want to renew and submit payment for your annual support plan.

Yes. Alarm Center is available for direct purchase from SIS. It is also available through Carahsoft, a leading distributor of software to Public Sector markets, or your preferred system integrator.