24/7 Support Service
Reach out to us any time and get an immediate response. Subscribers to our 24/7 emergency support service can get critical emergency support here.
Critical Support Requests
Got an emergency? We’re here to help immediately with these critical situations:
- Inability to monitor or process alarms
- Primary and backup servers are not functioning
- Primary and backup signal processors are not functioning
- Systems have been rebooted and are still failing
Subscribers to our 24-hour support plan can access immediate emergency assistance. If you do not have a 24-hour plan, please reach out for help during office hours. To upgrade your support plan, please contact our sales team.
Access 24/7 Critical Support now.
If you have a telephone access PIN number, you can also call us and follow the prompts for 24-hour critical support.
Non-Critical Support Requests
Please contact us during office hours for non-critical support requests, including the following situations:
- Primary server is down, but backup server is working
- Primary signal processor is down, but backup signal processor is working
- One or more workstations are down, but at least 1 is working properly
For assistance with non-critical issues, please contact our support team during regular office hours.
Can we help with anything else?
Get answers to non-critical issues in the SIS Support Center. Read our FAQs, explore product brochures, and fill out the general support form to get in touch with our team.